MARINE DETAILINGRefund & Cancellation Policy
Last updated: September 28, 2026
This page is the plain-language summary of how cancellations and refunds work. For members, the signed Vessel Service Agreement is the controlling document.
Memberships (recurring plans)
Month-to-month members. You may cancel at any time. Cancellation takes effect at the end of the current calendar month, and you’re billed through the end of that month — no 30-day notice is required to cancel. You may switch tiers at any time; the new tier starts at your next billing cycle, with no fee.
Term contracts (3, 6, 9, or 12 months). Cancelling a term contract requires 30 days’ written notice, and takes effect at the end of the next full billing cycle. See the Early Termination Fee below.
Upgrades. Upgrade to a higher tier any time, with no fee. The new tier starts at the next billing cycle.
Downgrades during a term. A downgrade takes effect at the end of your current term. If you want it sooner, it takes effect at the next billing cycle and the Early Termination Fee below applies to the tier you’re leaving.
Ending a term early — Early Termination Fee. Membership rates are discounted in exchange for committing to a term. If you end a membership before the term is over, the fee is simply the difference between the month-to-month rates and the member rates you actually paid, for the services delivered so far. In other words, you repay the discount — nothing more. Cancellation requires 30 days’ written notice and takes effect at the end of the next full billing cycle. This fee is disclosed and agreed to when you sign — never sprung on you at cancellation.
No fee if you sell or move. The Early Termination Fee is waived if you sell your vessel or permanently move it outside our service area (Stuart to Fort Lauderdale), with reasonable proof such as a bill of sale or new slip agreement.
Renewals. At the end of a term, your membership renews for the same tier and length. We remind you at least 30 days before renewal. To stop renewal or switch to month-to-month, just tell us in writing before the renewal date.
Paid-in-full memberships. If you paid for your full term up front at the discounted up-front rate and cancel before the term ends, we refund the unused portion — calculated by treating the months you kept as if you’d paid monthly, repaying the discount for those months (as in the Early Termination Fee above), and returning what’s left.
Missed visits. If a scheduled visit can’t happen because of weather or an unsafe condition, we reschedule it within the same billing month when we can. If it can’t be rescheduled, it simply isn’t billed — since you were never charged for a visit that didn’t happen, there’s no separate credit or rollover to issue.
Captain's Wash and Intro Wash
These are one-time washes that are often scheduled the same day they’re purchased. You may cancel free of charge any time before the wash begins; once our crew starts work, it’s billed as delivered. Intro Wash is limited to one per customer, requires the vessel to pass a brief inspection (no active oxidation, mildew, or rust) before we begin, and does not include hatch service — if your vessel doesn’t pass inspection, you are not charged.
One-time services
Rescheduling or canceling. Please give at least 48 hours’ notice to cancel or reschedule a one-time service.
Deposits. If you cancel a booked correction, ceramic, or wax job, we refund your deposit less the cost of any product already purchased specifically for your vessel (for example, a ceramic coating kit). Product already bought for your job is non-refundable.
Your 3-day right to cancel a door-to-door sale
If you purchased a Propwash membership, contract, Full Detail, Captain’s Wash, Intro Wash, or other service from a Propwash representative somewhere other than our place of business — for example, at your dock, marina, or home — Florida and federal law give you the right to cancel for any reason within 3 business days of signing, for a full refund. To cancel, send written notice (the signed and dated cancellation form provided with your agreement, or any written statement) to support@propwashmarine.com, by mail to 3050 Norwood Pl, Apt N112, Boca Raton, FL 33431, or by text to (561) 291-8554, sent by midnight of the third business day after you signed. If you cancel within this window, we refund any payment within 10 business days and retrieve, at no charge, any goods left with you in connection with the sale. This right is in addition to, not instead of, the cancellation terms above.
If we end the agreement
We may end service with written notice if an invoice is 45 or more days past due, if the vessel or site is repeatedly unsafe to work on, if the vessel needs work outside the agreement and you decline a revised quote, or if our crew is treated abusively. If we end service for non-payment, we waive the Early Termination Fee and you pay only for completed work.
Reporting a spot is free
Flagging a spot or a concern through the portal or app is always free. Members’ reported spots are folded into the next visit. Only the work is priced — never the reporting.
How refunds are issued
Approved refunds are returned to your original payment method through our payment processor (Stripe). Please allow 5–10 business days for the refund to appear, depending on your bank. Manual payments (e.g., Venmo/Zelle) are refunded by the same method.
How to cancel or request a refund
Send written notice through the Owner Portal or app, by email to support@propwashmarine.com, or by text to 561-291-8554. Written notice (including cancellation) is effective when we receive it.