Privacy Policy

Last updated: September 28, 2026

This policy explains what personal information we collect, how we use it, and the choices you have. It applies to the Propwash website (propwashmarine.com), the Owner Portal, and the Propwash mobile app (together, the “Services”).

1Who we are

Propwash Marine Detailing LLC (“Propwash,” “we,” “us,” or “our”) provides boat and yacht detailing services in South Florida (Stuart to Fort Lauderdale) and operates the Services.

Contact: privacy@propwashmarine.com · 561-291-8554 · 3050 Norwood Pl, Apt N112, Boca Raton, FL 33431

2Information we collect

Information you give us

• Contact and account details: name, email address, phone number, and billing address.
• Vessel information: boat make/model, length, slip or storage location, and service history.
• Photos you send us, including “Report a Spot” images and any photos you upload through the app or portal.
• Messages and requests you send us through the portal, app, email, or text.
• Payment information: processed by our payment processor (Stripe). We do not store your full card number; we receive limited details such as the card brand and last four digits and a confirmation of payment.

Information collected automatically

• Basic device and usage information (for example, app version, device type, and diagnostic/crash data) used to keep the Services working and secure.
• Local storage on your device used to keep you signed in and remember basic preferences (see Section 7).

Camera and photo library (app): the app accesses your camera or photo library only when you choose to add a photo (for example, to report a spot). We access only the photo you select.

3How we use your information

We use personal information to: provide and schedule detailing services; create quotes, contracts, and invoices and process payments; operate the Owner Portal and app and keep you signed in; communicate with you about appointments, service, billing, and support; send reminders and notices you’ve asked for; improve and secure the Services; and comply with legal obligations.

4Text messages (SMS)

If you opt in, we send service-related and account text messages (such as appointment reminders and billing notices). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Your consent to receive texts is not a condition of purchasing any service. We do not sell or share your SMS consent or phone number with third parties for their marketing.

5Photos and marketing

Service and “Report a Spot” photos are used to deliver and document your service. We use photos of your vessel in our marketing (such as social media) only with your permission — you choose this when you sign your service agreement, and you can change your choice by contacting us.

6How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us run the business under contract, such as our payment processor (Stripe), our app/portal and hosting platform (Base44), our email and text messaging providers, and our e-signature provider (DocuSeal).
• Legal and safety recipients when required by law or to protect our rights, property, or safety and that of others.
• Business transfers — if the business is sold or reorganized, information may transfer as part of that transaction.

7Cookies, local storage, and analytics

The website and app use cookies and similar technologies (including browser/local storage) to keep you signed in, remember preferences, and understand how the Services are used. If we use analytics, it is to improve the Services, not to serve third-party advertising. You can control cookies through your browser settings; blocking some may affect how the Services work. We do not use the Services to show you third-party targeted ads.

8Data retention

We keep personal information for as long as your account is active and as needed to provide the Services, then for as long as necessary to meet legal, tax, accounting, and dispute-resolution needs, after which we delete or de-identify it.

9Your choices and rights

You may ask us to access, correct, or delete your personal information, or to close your account. To make a request — including a data deletion request — contact us at privacy@propwashmarine.com or use the “Delete my account” option in the app. We will verify your request and respond as required by applicable law. You may also update much of your information directly in the Owner Portal, and opt out of texts (STOP) and marketing emails (unsubscribe link) at any time.

10Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, so we cannot guarantee absolute security.

11Children's Privacy

The Services are intended for adults (18+) and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

12Third-party services

The Services rely on third parties (for example, Stripe for payments and the Apple App Store for app distribution). Their handling of your information is governed by their own privacy policies.

13United States

The Services are operated in the United States and intended for users in the U.S. Do not use the Services if you are located where this would not be permitted.

14Changes to this policy

We may update this policy from time to time. We will post the new version with a revised “Last updated” date and, where appropriate, notify you through the Services.

15Contact us

Questions or requests: privacy@propwashmarine.com · 561-291-8554 · 3050 Norwood Pl, Apt N112, Boca Raton, FL 33431.